CHECKED BAGGAGE

Wondering how many checked baggage items you can bring along on your Air Mauritius flight? Keen to find out the size and weight limits for each baggage item? Find out essential information to prepare your baggage for check-in!

As our passenger, you are entitled to a checked baggage allowance based on various factors such as the fare paid, the class of travel, the origin and destination of your whole itinerary, as well as your Kestrelflyer membership, if applicable. Before your flight, we recommend that you give due attention to the checked baggage allowances and make yourself aware of the excess baggage charges. You can pay your excess baggage charges online via Manage Booking or at our local ticket office or through our Call Centre (+230 207 7575).

Baggage Dimensions

As a general rule, the maximum weight for any piece of checked baggage is 32 kg and the dimensions (length + width + height) should not exceed 158 cm. Please note that for dimensions exceeding 158 cm up to a maximum of 300 cm, a surcharge will apply. Finally, if your baggage dimensions exceed 300 cm, we request you to make prior arrangements for the baggage to be carried as cargo. Please call Air Mauritius on +230 207 7575 for more information.

Piece and Weight Concepts

There are two standard checked baggage allowance concepts:

Weight concept: Measured by the total weight of checked baggage (shown as weight amount on ticket in kilos). Piece concept: Measured by the number of pieces of checked baggage (shown as number of pieces on ticket, with a maximum weight allowed per piece).

Checked baggage allowance based on origin:

Based on the piece and weight concept, the baggage allowances for each sector of travel with Air Mauritius are shown in the section below. Note that the baggage allowance is per passenger, whether an adult or a child as from 2 years of age.

Other conditions affecting checked baggage allowance:

Infants are allowed one piece of 23 kg, except on the Mauritius-Rodrigues leg, or vice-versa, where the allowance is one piece of 5 kg.

If the itinerary involves flying over the Atlantic/Pacific Ocean to America, the baggage policy of the transatlantic/transpacific airline will prevail.

If another airline is involved in the itinerary, the other airline’s baggage policy may prevail, depending on the itinerary.

Extra Baggage Allowance for Special Categories

Students

Going overseas for studies and wondering where to pack in those precious books? Don’t worry! Air Mauritius has got you covered. All students travelling on student fares are entitled to one additional free piece of luggage of 20 kg maximum. The additional allowance will be mentioned on your airline ticket, however applicable charges will apply for any baggage in excess of the authorised limit. You will be asked to produce the supporting documents at the ticket counter for verification purposes:

Passport with Student Visa and 1 photocopy.

Proof of Registration as Overseas Student and 1 photocopy.  

Seamen

Working on a ship and wondering how the same baggage that fits into those roomy shipping containers will find its way onto our sleek aircraft? Air Mauritius understands your special needs!

Seamen travelling on seaman's fares will be entitled to one additional free piece of luggage up to a maximum of 20 kg.

The additional allowance will be specified on the ticket.

However, charges will apply for any piece of luggage over and above the free baggage allowance.

Additional points to be kept in mind

Right of refusal

Please note that Air Mauritius reserves the right of refusal with respect to checked baggage, which is inadequately packed or unsuitable for air carriage due to its weight, size or nature.

Name tags

Further, to ensure that your baggage reaches you promptly, every piece of checked baggage should display the passenger’s name. We recommend that all checked baggage bear your name label externally and if you do not wish to have your home address on your baggage, we request you to place at least your temporary and business addresses on the bag.

Damaged baggage

While we make every attempt to accommodate you, if your bag is damaged, Air Mauritius staff has the right to ascertain that it can reasonably withstand normal handling before it is accepted at the check-in counter. If your baggage is accepted, we shall duly bring the damage to your attention and label the bag with the concerned tag bearing your signature.

Confirmation of Final Destination

When accepting baggage, our staff shall confirm your final destination as you may be subject to a separate contract of carriage by the connecting airlines.

Excess Baggage

Shopped and shopped till you dropped? We understand if you can’t fit all your baggage within the applicable allowance, even though we endeavour to keep your allowance as flexible as possible.

Please note that we are happy to carry your excess baggage, subject to the following:

Available space

Aircraft type

Aircraft set limitation

Weather conditions

You can pre-purchase excess baggage online while making your booking or, if you have already booked your tickets, you can add these services through the Manage Booking section. Alternatively, you can pay for excess baggage charges at our local ticket office or through our Contact Centre (+230 207 7575).

For more information regarding excess baggage charges, click here.

Forgotten to pay for excess baggage in advance? Don’t worry! You can always pay at the airport on the day you are flying out.

Standard Baggage Check-In Procedures

Baggage acceptance at check-in desk opens at least three hours prior to departure.

Our check-in staff shall ensure the following for your information and ready reckoning:

Dangerous goods signage is prominently displayed on the check-in desk.

Assess the exact weight and pieces information based on your proposed checked baggage and identify excess baggage (if any).

Ask security related questions for your safety and that of your fellow passengers.

Enquire deeper into items that, due to their nature, might contain dangerous goods.